Service Engineer
Technical resource for both internal Product Support and business partners. Collaborate with Team Leads on resolving technical issues using the Customer Complaint process. Work with regional product managers to transfer new product knowledge in order to develop training materials for Product Support and train team leads. Gather and analyze customer data. Respond to requests from field sales colleagues for on-site support during implementations and to troubleshoot installations when all remote actions have not resolved an issue.
Requirements
* BS degree in Engineering or Computer Science
* 5+ years sales or service experience in the telephony or phone or related industry
* Recent 3 years experience in sales or service, ideally with a business to consumer focus
* Experience developing training content and delivering training
* Database tracking and reporting.
* Skill with basic electronic testing tools and development of on-line support tools.
* Travel Requirements: about 25%
Location: Southern NH near Nashua
compensation: $75-86 depending on relevant techncial skills, related experience and education credentials.
Contact: Leslie Gabriele, leslie@gabrieleandcompany.com, 781-276-7999
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Topic: Service Engineer - Southern NH (Read 1464 times)