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Author Topic: Customer Service Rep - Wilton  (Read 1001 times)

Rich T.

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Customer Service Rep - Wilton
« on: July 26, 2012, 01:15:50 pm »

UMMARY: Under the direction of the Customer Service Manager, the Customer Service Representative is responsible for providing superior service that meets or exceeds all internal and external customer’s needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Duties may be modified or additional duties assigned.
• Understand and adhere to the policies and procedures outlined in the employee manual.
• Understand and support the Corporate Mission Statement, Values, Vision, and Operating Principles (attached).
• Adhere to mandatory daily stretch, safety requirements.
• Meet attendance standards.
• Practices and sustains Lean Manufacturing and 6S procedures.
• Treats others with respect.
• Accepts responsibility for own actions.
• Meets production standards.
• Validate incoming art, orders and other customer requests; discuss necessary changes with customer.
• Provide accurate and complete information to internal customers.
• Ensure that customer fully understands what is required of them to meet their expectations.
• Confirm charges, pricing, and miscellaneous charges. Add necessary price breaks to existing quotes.
• Coordinate and monitor orders through invoicing. Manage inventory releases; update customers with pertinent information.
• Handle press proofs, process complaints/credits, research and assist in clean-up of open payment issues.
• Bring forth ideas to expedite orders, resolve issues, cost absorption confirmations, etc.
• Utilize Customer Service Support personnel and other resources to assist with workload.

May require limited travel (daily/overnight/extended stays possible) when needed. Supervisor will determine need.
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