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Topic: So... how's the new site coming? (Read 15775 times)
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Justin
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« Last Edit: October 30, 2003, 12:59:16 pm by Justin »
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Man will never be free until the last king is strangled with the entrails of the last priest. - Diderot
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cheselka
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And frankly, if Matt engaged in a dialogue, and offered information about what he was up to, he might have avoided the level of frustration that's arisen. But he's hidden from legitimate questions, which naturally evolved into frustrated criticisms, and lost even more credibility as a result.
You're very correct, Elizabeth. One of my many faults (or assets, depending on your point of view) is that I tend not to talk too much. I haven't made it a daily practice to come to the forum, but it's interesting to note that even though you posted my email address here so people could directly send me messages (questions, comments, flames, whatever), I have not recieved a single one. I'd think that if people really cared (other than yourself which of course I have a stack of email a mile high from  ), I'd have gotten at least a few emails from folks on this list who were wondering what the heck was going on. Anyhow, just an interesting data point I thought I'd share with everyone. You can draw your own conclusions. Onward, Matt |
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Elizabeth
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And frankly, if Matt engaged in a dialogue, and offered information about what he was up to, he might have avoided the level of frustration that's arisen. But he's hidden from legitimate questions, which naturally evolved into frustrated criticisms, and lost even more credibility as a result.
You're very correct, Elizabeth. One of my many faults (or assets, depending on your point of view) is that I tend not to talk too much. I haven't made it a daily practice to come to the forum, but it's interesting to note that even though you posted my email address here so people could directly send me messages (questions, comments, flames, whatever), I have not recieved a single one. I'd think that if people really cared (other than yourself which of course I have a stack of email a mile high from ), I'd have gotten at least a few emails from folks on this list who were wondering what the heck was going on. Anyhow, just an interesting data point I thought I'd share with everyone. You can draw your own conclusions. Onward, Matt
Keeping Your Company Alive
— The Art of Retaining Customers
*******************************
by Judy Irving, Professional Coach
Copyright 2002, Judy Irving. All rights reserved.
*******************************
Companies today, both large and small spend big bucks, time, and energy to market and sell their products and services. They focus more and more on attracting customers. A recent study estimates that it costs six times more to attract a new customer than it does to keep an old one. Why then do so many companies continue to lose the customers they worked so hard to get?
According to Arthur Schoeck, Competitive Edge!, June/July 1997): Many customers (42%) leave because of simple indifference on the part of the company; not bad product or bad experience; just simple indifference. "Once they got my business, they didn't care." Who didn't care? The salesperson? The receptionist? The customer service people? You? All of the above?
Think for a moment about what keeps YOU coming back to a company. What matters most to you? What matters to me is a sales person more interested in understanding and satisfying my needs than earning his/her commission, (this IS the way to earn the commission with me). A sales person who knows the product frontward and backward, as well as the competition. A receptionist who is friendly, calls me by name, is competent and at least sounds like she is glad to hear from me. A customer service representative who is willing to go that extra mile to hear what I am saying and then to say to me " We want you to be happy with us. What needs to happen in order for you to be satisfied?"
If you resolve a complaint on the spot, 95% will do business with you again. But most customers don't complain — they just leave. How long might it take you to find out your account representative is not motivated or your customer service rep is rude or your receptionist resents being interrupted? Don't let this happen to your business. Stay involved. Ask the right questions. Use the valuable tools available on the market today to survey your customers and to assess potential employees before you make that final decision to hire. Consult a coach about training and working with your employees to move them to the level of excellence in dealing with customers. Remember retaining your customers is what keeps your business alive!
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lcleveland
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I think Matt deserves quite a lot more respect, even when you are complaining about legitimate issues. This kind of ugliness is really counterproductive.
With all due respect, unless you've been involved with the situation for years, as I have been, or been one of the many volunteers blown off by his bizarre disappearances and complete unwillingness to take any help or suggestions offered, you have no idea what you're talking about. I have emails from last fall in which Board Members discuss how to pry any kind of tech schedule out of Matt -- even then, he continually made promises he didn't keep, and refused to give status updates when asked. He's ten times more a roadblock and bottleneck than a help. And frankly, if Matt engaged in a dialogue, and offered information about what he was up to, he might have avoided the level of frustration that's arisen. But he's hidden from legitimate questions, which naturally evolved into frustrated criticisms, and lost even more credibility as a result. I'm not in any way talking about the legitimacy of the issues or your frustration. I am talking about the internal bickering in this organization via these public boards that gives the FSP a public black eye. As I said it is counterproductive. Your reference to customer service and rates of customer loss due to lack of attention can also be applied to the sales model. Isn't the goal to "sell" this project to 15,000 more people? Your behavior on these boards can do much damage to the FSP recruiting effort. |
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"It is the greatest of all mistakes to do nothing because you can do only a little. Do what you can." Sidney Smith
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Elizabeth
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I resorted to public discussion when all attempts at working through channels failed. And we're starting to get results... finally.
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lcleveland
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I resorted to public discussion when all attempts at working through channels failed. And we're starting to get results... finally.
I understand, Elizabeth. Public discussion is always appropriate. Public venom spewing is not. 'Nuf said. |
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"It is the greatest of all mistakes to do nothing because you can do only a little. Do what you can." Sidney Smith
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Justin
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Well, after this posting the redesign page was removed, by whom and for what reason I will leave as an exercise for the reader. For those that did not have the pleasure of seeing the spectacle that was the redesign page, just imagine the design page done by James, make it less functional and less attractive, and you'll come pretty close to it. |
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Man will never be free until the last king is strangled with the entrails of the last priest. - Diderot
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Friday Jones
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I haven't made it a daily practice to come to the forum, but it's interesting to note that even though you posted my email address here so people could directly send me messages (questions, comments, flames, whatever), I have not recieved a single one. I'd think that if people really cared (other than yourself which of course I have a stack of email a mile high from ), I'd have gotten at least a few emails from folks on this list who were wondering what the heck was going on. Anyhow, just an interesting data point I thought I'd share with everyone. You can draw your own conclusions. Onward, Matt Wow... And to think that when I (not to mention 25+ other people) responded to Matt's public request for people to join the Yahoo FSP-Website discussion group that he himself started, and actively participated, in addition to participating in this section of the FSP Forums, and repeatedly posting to the Volunteers section of the forum, I was indicating that I "really cared" about the FSP website. And at least four times I've read public posts about how emails to Matt didn't even go through. And apparently the only person who "really cares", Elizabeth, has been repeatedly ignored. Onward indeed.  |
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atr
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But ... but.... that implies getting off their soapboxes and producing, you heathen.
Holding a leadership position should mean taking responsibility. It is fair to express concern about a leader who does not fulfill the responsibilities entrusted to him and his position, regardless of whether or not the critic is working on it himself. If you read a little more, you would have seen that the critics in this case have produced work, or at least have tried to produce work. You can take a look at one example at http://freestateproject.us |
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Karl
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If you read a little more, you would have seen that the critics in this case have produced work, or at least have tried to produce work. You can take a look at one example at http://freestateproject.usIs that yours, atr? Is it fully functional? |
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atr
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Is that yours, atr? Is it fully functional?
It's a remake of the layout that James posted to the FSP website Yahoo group. It's definitely not fully functional, but I set it up with a template so that it's easy to move stuff over from the old site--I copied over some of it yesterday morning, so if you click on the links, the appropriate content is displayed. The old code is a mess, so it really needs to be cleaned up (that's why some of the pages don't display correctly). As for functionality, there's no reason why it couldn't be integrated with, for example, the sign-up forms. I don't have access to the fsp.org backend, so I could only get so far--but, I've been thinking about plowing ahead with it anyway. If you (or anyone else) want to help work on the FSP "Open Redesign Project," keeping in mind that the powers that be haven't expressed any interest in using the fruits of our labor, post here or send me a PM, and we'll get it done. With volunteer help, I think it could be finished in less than two weeks. |
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thewaka
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It's a remake of the layout that James posted to the FSP website Yahoo group.
James' site (link posted by Justin above) doesn't display correctly in Mozilla 1.3.1 in KDE desktop on Linux *BUT* the remake that atr posted does display correctly. James' was still reasonably laid out, it was just the top bar with "Home," "Get Involved," etc, doesn't display smoothly. Where the words are, the bottom of the brown area extends lower than to either side of the words. I like the way they look, though. Matt, can we see yours? Diana |
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Karl
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This is the same basic design unveiled weeks ago -- it looks great! Its professional looking and light-years above the current site. One thing I think is missing is a NH-specific graphic, like the NH flag, or an image of a town or something.
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Karl
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Well, after this posting the redesign page was removed, by whom and for what reason I will leave as an exercise for the reader.
Not to worry, the '404 File Not Found' probably told the story better than anything! |
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